We are unlike traditional moving companies in that we do not do walk-throughs of your space to review, therefore we do require significant detail over email so that we can properly quote you and allot the appropriate amount of time for your service. As well, due to the nature of our company, each of our vehicles services anywhere from 4-6 clients per day. If your inventory list is not accurate the allotted time for your service may not be long enough and therefore will result in delays for the remaining services throughout the day. You can always give us a call as well, we love chatting with our customers.